What Are Guests Thinking Of?

It’s no surprise that location is important factor for guests when booking a holiday stay in Surfers Paradise. But what was surprising for us was the feedback we have received from our past and future guests.

On one hand there are guests from overseas: they want to know everything about where can they go and do in Surfers Paradise right away as this helps them decide where to book and plan their trip. On the other hand there’s hosts/owners, many of whom naturally want to maintain privacy, especially before a booking is confirmed, and others who would only wish to share details when it closes to the checking in date.

Is there a way to convey the location details a guest wants without leaving the host feeling over-exposed? We think so. Let this checklist be your guide and everybody wins.

Hosts Tips:

Provide recommendations early to allow guests to plan their trip.
Filling in your GuestBook is a great way to compile your recommendations, and it makes it easy to grow and re-purpose for future guests.
Personality is appreciated: do recommend things you actually do yourself and places you like to go. A concierge might provide recommendations based on what they think an average tourist might like, but your tips can be more personalized.

If you use the tips above and you’re bound to get great reviews and feedback like this:

“Our host’s tips about cheap food and other things to see nearby were right on. We’ll definitely be back again!”

“I am pretty widely traveled and fairly independent with it, meaning normally I like to figure things out myself, but there is no question: our host added great value to my experience.”

“The cheat sheet guide to the neighborhood our host sent to us in advance of our stay was great and we tried out a few of the recommendations on the list.”

As you know, when a trip approaches, anxiety increases for guests. Where do I need to go? How do I get there? How will I get a key for the space? How do I plan what to do on my trip? So put your guest at ease by giving them all of the info they’ll need up front instead of making them wait until the last minute. This establishes trust right away and will most likely gain you a great review, and great reviews lead to bookings.